非常感谢您的购买。为了保障您的权益，我们制定了以下退款政策。
我们的退款和退货政策有效期为 30 天。如果您购买的商品已过 30 天，我们将无法为您提供全额退款或换货。
以下产品不支持退货或退款
- 1、手机卡类商品一旦发货，不支持任何形式的退换货。
- 我们的手机卡是一种预付费的电信服务产品，一旦发货，即视作完成了服务流程并生效。因此，我们不支持任何形式的退换货。同时此举也是为了保护大家收到的手机卡都是全新的，ICCID和激活码都是没有第三方看到过的。
- 2、服务类商品，不支持退换货
- 其他服务类商品，我们同样不支持退换货。因为这些服务基于一定的时效性和个性化特征，一旦使用即视作消费行为，我们无法对其再做出二次交易。
对于以上政策，我们深表遗憾，希望您理解并谅解。我们会尽最大努力确保为您提供高质量的产品和服务，如果您在使用过程中遇到问题，请及时联系我们的客户服务团队，我们将尽快为您解决。
要符合退货条件，您的商品必须是未使用过的，且与收到时的状态相同。商品还必须保持原包装。
有几类货物可以免于退货。食品、鲜花、报纸或杂志等易腐物品不能退货。我们也不接受私密或卫生用品、危险品、易燃液体或气体。
其他不可退还的物品：
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.